“If this is a life threatening emergency, hang up and call 911. For English, press 1.” 1. “To schedule an appointment, press 2.” 2. “Hi, my name is Kelly. How can I help you?” Hi Kelly. I need to schedule an appointment. “Okay! Can I get a name and a date of birth?” Angelique Peterson, 04/04/1997. “What is the reason for the visit?” Depression. “Do you have a psychiatrist you visit?” I have a psychologist. “So, what is the reason for the visit?” Depression. Specifically, medication. “Oh. Um, I can get you in on December 15th at 9 a.m. Would that work?” That’s over two weeks away. Is there any sooner time? “That’s our first available opening. Oh, and it looks like we don’t take your insurance.” Great.
Trying to get help while you still want to get help is half of the problem.